TECHNICAL SUPPORT REPRESENTATIVE
Location: Fairfax Virginia
Description: Micro Center is at present recruited TECHNICAL SUPPORT REPRESENTATIVE right now, this position will be placed in Virginia. Detailed specification about this position opportunity please read the description below. Micro Center is one of the nation’s leading computer and electronics retailers, offering over 35,000 products in large, well-furnished regional stores. We provide the industry's most compelling and customer-oriented shopping environment, with twelve dedicated product and service departments and the most knowledgeable staff in the business. An industry pioneer when we started in 1979 in Columbus, Ohio, we continue to be a dynamic company in a growth industry and have expanded steadily and profitably to a nationwide presence. Join our team and see why the leading consumer magazine rated Micro Center as “the best place to buy a computer!â€
We are seeking a qualified Technical Support Representative to assist customers with product and technical support inquiries.
At Micro Center we demonstrate our commitment to employees through training, career growth and a balance between personal and professional interests. We offer competitive pay, flexible schedules, an employee discount and an extensive benefits package that includes options available at group rates for both full-time and part-time associates. For a complete benefit overview and to find out more about the company and our retail locations, please visit our web site at www.microcenter.com.
Equal Opportunity Employer. Non-smoking work environment. Pre-employment criminal background and substance abuse screening.
Requirements
MAJOR RESPONSIBILITIES:
- Provide technical explanations, do problem analysis and recommend solutions to walk-in customers, sales associates and service technicians.
- Provide technical support to Micro Center customers via telephone.
- Provide input on sales associate training program.
- Communicate to Home Office IT on store system maintenance (POS, phones, etc.) and general technical problems.
- Perform other duties and tasks as may be assigned.
High School diploma or equivalent; college, technical or education/training background is preferred. Two or more years experience in a technical retail environment and prior experience installing hardware into personal computers.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Micro Center.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 17 Aug 2012 15:15:49 GMT