We are a cutting-edge telemedicine services company specializing in providing remote patient monitoring services 24/7/365. We are setting the standard in the field of neuro-telemetry and we need people to join our rapidly growing team. We're looking to hire team oriented, self-motivated individuals who are excited to grow with us.
Do you like to work in a detail oriented, fast-paced environment? Put your critical thinking skills to use and join us on the frontline of our operations team!
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The Operations Coordinator plays an important role that works closely with all levels of CortiCare and customer staff to manage the daily workflows of our remote monitoring and field EEG teams.The ideal candidate will have excellent problem solving, organizational, critical thinking and professional judgment skills; be comfortable in a fast-paced environment, can see multiple solutions to problems and choose the best possible one. They must also have exceptional technical and interpersonal skills, show extreme attention to detail, and provide excellent customer service to clients, doctors and CortiCare staff.
What will you be doing?
- In constant communication with other Operations Coordinators and clinical management, coordinate and oversee the daily workflows of our remote monitoring teams during scheduled shift times.
- Frontline to high volume call management, inputting info to proprietary patient data system, appropriate assignment to clinical staff.
- With high-level operational skills and understanding, be able to anticipate changes, troubleshoot, and adjust workflows accordingly.
- Coordinate field EEG staff dispatch and completion of orders
- Assist with investigating and resolving technical/customer issues/concerns
High level overview of what we look for in our team members:
- Team player who can work closely with all levels of staff
- Ability to use critical thinking skills to see what’s ahead and determine best course of action on a daily basis
- Exceptionally detailed oriented
- Not afraid to pivot when needed and work under time constraints
- Ability to always maintain composure
- Communicate professionally with all staff
- Excels in customer service
Job Requirements:
Minimum 2 years professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
- Proven computer skills including experience with Microsoft Office suite
- Medical terminology knowledge a plus
- Self-reliant/remote working experience a plus
- Must have a dedicated workspace, free from unauthorized viewing, i.e., HIPAA compliant
- Must have reliable internet
- Bachelor’s degree, preferred
- Remote Staff scheduling understanding and experience a plus.
