Call/Contact Center Agent (Outbound)
Location: Richmond, Virginia
Description: VCU Dental Care is currently seeking to employ Call/Contact Center Agent (Outbound) right now, this vacancy will be delegated in Virginia. More details about this vacancy opportunity kindly read the description below.
Call/Contact Center Agent (Outbound)
Chief Purpose of this Position
This position serves as a primary point of communication for the patients of VCU Dental Care. Utilizing superior customer service skills, the agent will place phone calls to patients and third parties related to revenue cycle management. Types of communication includes the following:
- Contacting patients awaiting new appointments.
- Contacting patients who have expressed interest in the practice via an outreach event.
- Contacting insurance companies to verify benefits and gather coverage information.
- Contacting insurance companies to inquire about claim status.
As needed, the agent will accept incoming phone calls to the practice and will offer general information, schedule initial appointments, and forward calls to the proper practice if necessary. The agent will also assist other members of Patient Business Services when call volume is low, to include processing of mail, entering payments and managing patient charts.
Knowledge, skills and abilities required
Excellent customer service skills, especially in a Call Center/Contact Center environment.
Proficiency in Windows-Based computer software.
Working knowledge of dental benefit plan information, and dental terminology.
Excellent interpersonal skills, including the ability to work in an open-office, team-oriented environment.
Ability to work in a paperless environment.
Education level and experience required
Required:
Two years' working experience in a dental or medical office, or health/dental insurance environment.
High-school diploma or equivalent.
Hiring Range: $13.00 - $15.50 per hour, based on relevant work experience.
Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Care Discounts (not insurance), 401k Profit Sharing Plan, and Paid Holidays. After a completion of 90 days you are eligible for Paid Time Off (PTO) Leave, a Uniform Allowance or Uniform, and Professional Development/Tuition Assistance. After a completion of six months you are eligible for Short Term Disability, Long Term Disability, Life Insurance and Flexible Spending Accounts.
EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability and/or age.
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- working in a dental or medical office: 1 year
.
If you were eligible to this vacancy, please give us your resume, with salary requirements and a resume to VCU Dental Care.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
Apply Call/Contact Center Agent (Outbound) Here
This vacancy will be started on: Fri, 19 Jan 2018 15:14:09 GMT