Overview:
Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs. We value ourselves on being a business partner to our clients, providing IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth. We are looking for an individual who shares the same values:
- We love helping people
- We are Committed to Excellence
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We are Forward Thinking
We are looking for a Full Time - Help Desk Specialist. Hours are Monday – Friday 9am-6pm CT.
Duties and Responsibilities:
- Work with our clients in a remote support capacity
- Possess the ability to effectively describe problems or needs to resolve problems in a timely manner
- Provide timely technical and customer support in a pleasant and helpful manner
- Participate in the rotating on-call schedule for after-hours / emergency Help Desk coverage
- Ability to analyze, make decisions and solve problems
- Meet the performance goals established by your direct supervisor
- Read, understand and follow all company and job-related policies and procedures
- Attend required company and departmental meetings
Additional duties as assigned.
Qualifications:
- 1-2 years of Help Desk Support experience
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and solve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Experience with Mac is a plus
- Reasoning/Analysis
- Works with Minimal Supervision
- Ability to stay organized and multitask
- Ability to perform well under pressure
Job Type: Full-time
Salary: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: Remote
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