Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
Purpose
The customer service representative is responsible for answering inquiries and obtaining information for clients, customers, and interested parties. The representative will also serve as a contact for the customer service inbox for general inquires.
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Specific Duties, Activities and Responsibilities
- Answer telephone, screen and direct calls
- Provide foreclosure related information to callers
- Review and respond to client requests in a professional and timely manner
- Reply or forward general customer service emails
- Communicate with team members and clients regarding inquiries within the client systems
- Review and understand foreclosure dockets
- Assist with outgoing and incoming mail from the Atlanta office
- Extensive communication with clients and borrowers via phone
- Associates Degree or higher required
- Law firm or call center experience preferred
- Must possess excellent ability to communicate with all clients
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
- Professional Personal Presentation
- Overall positive attitude and willingness to adapt to change
- Must possess the ability to demonstrate a sense of urgency in appropriate situations
- Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
- Must possess strong written and verbal communications skills.
- Must provide excellent customer service to internal and external customers
- Identifies and solves issues in a timely manner.
- Must be a team player and willing to help others in their department whenever necessary.
- Must be extremely organized and be able to multi-task.
- Conscientious with respect to work completion, deadlines, time management and attendance.
- Takes initiative in face of obstacles and identifies what needs to be done and takes action.
- Demonstrates commitment to Firm’s vision, mission, and core values.
- Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
- Develops professional relationships and builds rapport with others.
- Overall good work ethic and willingness to adapt to change.
- Company Paid Life and Disability Insurance plans
- Medical, Dental and Vision Plans with Prescription coverage
- 401K Retirement Savings Plan
- Flexible scheduling (within reason, depending on position)
- Generous PTO plan for all full-time employees
- Full equipment station at no cost for remote employees, including dual monitors
- Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
- Wellness programs and employee discounts
- Learning and development training opportunities for both personal and professional growth
- And so much more!
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