About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
Responsible for all aspects of CPE Global Logistics Coordination to Include the Order Management, Deployment, Tracking of Expedited Orders, Deployment coordination, CPE Sparing, Disconnect, and Reclamation Management for CPE Logistics Programs to Minimize CPE Outage Time/Customer Impacts, Meet Customer SLA’s/Expectations for Restoral/Installation while managing costs.
The Main Responsibilities
- Order Management responsibilities to include CPE order processing/fulfillment, logistics coordination/tracking, validation of proof of delivery of equipment, ensuring completion of workflow tasking related to CPE orders, disconnect and reclamation management.
- Initiate return material authorization (RMA) with vendors per requirements.
- Follow up with Vendor to ensure timely repair/replenishment of repaired equipment. Tracks, reports, and escalates as required.
- End to End Lifecycle and Asset Management Functions for Inventory and Orders in support of the CPE Program
- Maintains awareness to Lumen’s Service Level Agreement (SLA) commitments with our customer base and proactively take measures to meet SLA commitments
- Completes tasks in support of Inventory Control, Forecasting, Trending and Reporting of CPE Programs to ensure order accuracy/availability, process compliance and attainment of SLA’s.
What We Look For in a Candidate
Basic Requirements
- Education: High School, GED or equivalent education.
- 0 - 1 year of transferrable experience.
Skillset Required:
- Organizational, Customer Service, and Teamwork skills
- Strong listening, written and verbal communication skills
- Self-motivated with the ability to work well independently and on a team
- Detail oriented with an analytical attitude
- Ability to answer customer calls and resolve issues via trouble tickets proficiently and independently
- Ability to work in a fast-paced operational environment
- Ability to positively collaborate with Lumen employees and third-party partners in a way that results in a positively collaborate with Lumen employees and third-party partners in a way that results in positive Lumen experience for Lumen’s client base
- Microsoft Office Suite – Experience with Excel and/or other analytical tools
What to Expect Next
Requisition #: 330333
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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