Customer Training Specialist 3 - Argon ST
Location: Fairfax Virginia
Description: Boeing is currently seeking to employ Customer Training Specialist 3 - Argon ST right now, this vacancy will be placed in Virginia. For complete informations about this vacancy opportunity please read the description below. The Customer Training Specialist will develop and maintain on-line user documentation and instructor-led training materials for multiple programs at Argon ST, a wholly owned subsidiary of The Boeing Company . The successful candidate will research and collect system-specific information, and develop reliable knowledge and expertise in the operation and maintenance of Argon ST systems and products. Responsibilities include, but are not limited to; with an instructional approach, define system functionality for technical on-line documents and/or training materials, review and modify existing training and documentation materials (both web and print-based) to maintain technical currency, understand, interpret, restructure technical information for a variety of audiences, and create final instructional materials using a variety of productivity and design tools (Madcap Flare, MS Word, MS PowerPoint, Adobe Dreamweaver, Adobe Photoshop, etc.) The Customer Training Specialist will also participate in classroom instruction, thus will be responsible of preparing and performing classroom instruction and laboratory training activities either in-house or at customer sites. Experience using tactical SIGINT systems working as a Cryptologic Technician Collector (CTR), Cryptologic Technician Maintenance (CTM) or other service equivalent is required. Experience with RF signals collection, analysis and processing is required. Experience in instructional systems design in military or defense environment is required. Travel may be expected and should be less than 30%. A current active TS/SCI is required.
Competencies
General
[ + ] Coaching/Teaching
Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive modeling, and opportunities for observation in order to help fellow work group members, internal employees and occasionally external customers develop skills; encourages questions to ensure understanding. Gives timely, appropriate feedback on performance; reinforces efforts and progress. Establishes good interpersonal relationships by helping fellow work group members, internal employees and occasionally external customers, feel valued, appreciated, and included in discussions.
[ + ] Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Impact
Maintains a professional, businesslike image. Exhibits a calm appearance; does not appear nervous or overly anxious; responds openly and warmly when appropriate; speaks with a self-assured tone of voice.
[ + ] Quality Orientation
Carefully follows established procedures for completing work tasks. Watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Initiates action to correct quality problems or notifies others of quality issues as appropriate.
Technical
[ + ] Aviation & Weapons Systems
Complete knowledge of aviation and/or weapons systems including theory of operation and troubleshooting.
[ + ] Engineering Drawings & Specs
Complete ability to read, understand, and interpret basic engineering drawings and specifications.
[ + ] Instruction Skills
Complete instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
[ + ] Instructional Media & Methods
Complete knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
[ + ] Tech Data Library & Database
Complete knowledge of and ability to use technical data library and supporting database systems and information.
Basic Qualifications For Consideration
Do you have a current Top Secret (TS) security clearance or current Sensitive Compartmented Information (SCI) access?
Do you have experience using tactical SIGINT systems working as a Cryptologic Technician Collector (CTR), Cryptologic Technician Maintenance (CTM) or other service equivalent?
Do you have experience with RF signals collection, analysis and processing?
Do you have experience in instructional systems design in military or defense environment?
Typical Education/Experience
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Boeing.
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This vacancy starts available on: Thu, 09 Aug 2012 10:33:56 GMT