Regional IT Support Technician vacancy at USO in Arlington

USO is in need of Regional IT Support Technician on Thu, 18 Oct 2012 19:13:25 GMT. The Regional IT Support Technician is responsible for providing technology service support to USO operations within the Continental United States. Responsibilities/Duties Monitor, maintain and provide primary support for IT systems located in assigned region including but not limited to hardware, software, applications and telephony. Manage helpdesk requests and reporting for assigned region...

Regional IT Support Technician

Location: Arlington Virginia

Description: USO is in need of Regional IT Support Technician right now, this vacancy will be placed in Virginia. More complete informations about this vacancy opportunity please read the description below. The Regional IT Support Technician is responsible for providing technology service support to USO operations within the Continental United States.

Responsibilities/Duties

Monito! r, maintain and provide primary support for IT systems located in assigned region including but not limited to hardware, software, applications and telephony.

Manage helpdesk requests and reporting for assigned region. Provide first-level contact and problem resolution, escalating issues as needed.

Assist with IT life-cycle management. Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.

Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets.

Required Qualifications

High School Diploma. Bachelor’s Degree and/or Microsoft Support Certification preferred.

5 years work experience in an IT support role. Relevant experience in a military, not-for-profit, multicultural and/or global organization preferred.

Working knowledge of Windows in a client-server network environment. Apple/Mac experience preferred.
Proficiency with Active Directory user administration, ! remote access communications and support, including standard help desk procedures, VoIP telephony and Unified Communications protocols, wireless network access technologies and hardware, and MS Office applications.

Strong interpersonal and customer service skills. Ability to maintain clear, frequent communication with USO leadership and staff at a variety of levels and geographic locations.

Demonstrated initiative/self-motivation, attention to detail, organizational and time management skills. Ability to manage a high volume of assignments with varying complexity and competing priorities in a fast-paced environment.

Proficiency in written and oral communications. Fluency in English.

Ability to obtain and maintain valid access/transportation documents, including proper military identification and/or driver’s license.

Ability to lift and carry up to 50 pounds.

Must be able to travel up to 40-50% throughout the US.
Must be a strong advocate of the USO’s mission to support active duty military and their families.

Details

This position is located in Arlington, Virgina. Preference will be given to local candidates within commuting distance to the location.

Resume and cover letter are required for full consideration.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to USO.

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Thu, 18 Oct 2012 19:13:25 GMT

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