CI10 - Contact Center Customer Service Inbound I
Location: Richmond Virginia
Description: Kelly Services is currently seeking to employ CI10 - Contact Center Customer Service Inbound I right now, this vacancy will be placed in Virginia. Further informations about this vacancy opportunity please read the description below. Kelly Services has a Membership Representative opportunity in Richmond, VA. This is a long term contract position working with our client,! the nation’s top Insurance provider.
The ideal candidate will have previous Medical Insurance Enrollment and Billing experience.
The pay rate is $12.50/hr
SUMMARY:
Responsible for group enrollment, billing activities and maintaining assigned accounts.
MAJOR JOB DUTIES AND RESPONSIBILITIES:
Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers. Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail. Responsible for all billing and delinquency processes for assigned groups. Ensures accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes. Maintains enrollment database. Orders Iden! tification Cards. Determines eligibility and applies contract ! language for each case assigned. Performs error output resolution for electronic eligibility and processes error discrepancy list. Bills, collects premiums and reconciles payments. Maintains and reconciles premium bill, self-bill and individual billed accounts. Notifies clients of premium discrepancies through payment adjustment notices and detailed audits. Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.
EDUCATION/EXPERIENCE:
Requires HS. graduate or GED and 6 months - 1 years related experience; or any combination of education and experience, which would provide an equivalent background.
SKILLS:
Verbal and written communication skills.
Organizational and interpersonal skills
Strong PC proficiency.
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the ! “apply now†button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position (reitzle@kellyservices.com) , however your resume must be received via the “apply now†button included within .
About Kelly Services ®
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly ® offers a comprehensive array of outsourcing and consulting services as well as world-class
staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually.
Revenue in 2012 was $5.5 billion.
Visit kellyservices.com and download The Talent Project , a free iPad ® app by Kelly Services.
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If you were eligible to this vacancy, please email us ! your resume, with salary requirements and a resume to Kelly Services.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Fri, 29 Mar 2013 11:26:16 GMT