Service Specialist -Law Firm (M-W 2pm-8pm, Thur-Fri 11:30am-8:30pm, Sat. 9am-1pm)
Location: McLean Virginia
Description: DTI is looking of Service Specialist -Law Firm (M-W 2pm-8pm, Thur-Fri 11:30am-8:30pm, Sat. 9am-1pm) right now, this vacancy will be placed in Virginia. Further informations about this vacancy opportunity kindly see the descriptions. DTI is the nation’s largest independent provider of in-house and outsourced legal services and technology ! solutions. We have established service centers in major legal markets across the United States and maintain a client list that includes Fortune 500 corporations and AmLaw 100 firms. DTI provides exceptional discovery and document review services, legal business process outsourcing and facilities management.
We believe that we have achieved this success by providing our customers the highest level of quality and service. This reputation for quality and performance rests 100% on the efforts of our employees. In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team. If you have a "can do" attitude, together with a "client first" set of priorities, we guarantee that we have an opportunity for you.
DTI is seeking candidates for the position of Service Specialist. The role provides mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in DTI’s service agre! ement with client and support for miscellaneous requests and f! lex services with a “can do†attitude and philosophy. The Service Specialist maintains a positive team-player mentality, delivers on service commitments in a timely and accurate manner, invests proper effort and QC approach to deliver highest quality work and service, and complies with DTI’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook. The position accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc. The Service Specialist is expected to uphold the Standards of Service and best practices developed by DTI.
The hours for this position in McLean, VA are:
Monday, Tuesday, Wednesday 2:00pm to 8:00pm
Thursday - Friday 11:30am-8:30pm
Saturday 9:00am - 1:00pm
Responsibilities:
Monitor and listen to clients to understand inquiries and requests in order to pr! ovide accurate information about the facilities and services with prompt assistance
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Specific duties as assigned
Sort, distribute and meter US mail with knowledge of current postal rates
Ens! ure all projects have been properly produced and Quality Checked (QC’! d) to DTI’s standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to DTI’s standards
Immediate attention given to clients entering Copy/Mail Center in accordance with DTI’s standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory c! ontrol and order supplies as needed
Perform cleaning, dusting and other incidental tasks as assigned
Retrieve, compile, and distribute requested records and information
Responsible for document control and records management throughout the information lifecycle for physical and electronic records
Re-file records, files and record storage containers
Maintain accurate records circulation database
Receive and process records in accordance with established procedures
Comply with all business protocol, regulatory and best records management practices and requirements
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for ! the pick-up and delivery of all mail/parcels as well as all copy, print! and scan projects that area assigned to the Copy Center
Provide excellent client service as the liaison between the Firm/Organization and their building management
Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc
Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor
Responsible for communicating facility issues with client and assisting where needed
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization o! f reception desk and front closet areas with various administrative duties as outlined by the Site Manager
Experience:
Minimum of 1 year professional level work experience
Previous experience in a client service oriented field preferred
Required:
High School Diploma or equivalent
Willingness and ability to learn new skills
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any “complaint†situations
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
Ab! ility to walk, bend, kneel, stand, and/or sit for an extended period of! time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Reading, writing, and arithmetic skills required
Visual acuity
Able to convey information and ideas through speech in ways that others will understand
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to speak clearly so listeners understand, identify and understand the speech of another person
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
Be part of a winning team. ... Make the right choice. . . DTI.
We encourage diverse candidates to apply. DTI is an equal opportunity/AA employer. M/F/V/D
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I! f you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to DTI.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Thu, 18 Jul 2013 21:54:03 GMT
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