CALL CENTER POSITION-IMMEDIATE CONSIDERATION!
Location: Norfolk Virginia
Description: Randstad is at present looking to employ CALL CENTER POSITION-IMMEDIATE CONSIDERATION! right now, this career will be placed in Virginia. Detailed specification about this career opportunity kindly read the description below.
- Overall responsibilities of the role are to deliver superior customer communication through problem resolution, sales, servicing and negotiat! ion techniques.
- Provides collections, customer service, and other loss mitigation activities to military customers.
- Receives inbounds call from or makes outbound contact to Military delinquent or high-risk customers in order to determine reason for delinquency on home loan accounts and secure payment.
- Works an established list of loan accounts on an autodialer.
- Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts.
- Understands and educates customers on account terms and alternate payment programs and methods.
- Navigates a computerized data entry system or other relevant applications
Required:
- High School diploma or equivalent
- 1+ year of high volume call center and collections experience
- Demonstrated computer skills, MS Office and ability to navigate multiple programs/screens with eas! e
- Strong typing/data entry skills for recording resul! ts of all actions
- Effective and professional communication skills with customers, teammates and managers.
- Flexible schedule
- Positive, can-do attitude with a desire to do the right thing for each and every customer
- Prior military experience
- Prior mortgage experience
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
contact information
Tobias, Brenda
pho! ne number: xxxxxxxxxx
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Randstad.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Wed, 04 Sep 2013 20:48:02 GMT