Microsoft is presently looking of PREMIER FIELD ENGINEER - Platforms / Active Directory Job on Sun, 06 Oct 2013 07:43:37 GMT. Job Category: Customer Service & Support Location: Vienna, VA, US Job ID: 838475-112450 Division: Services & Support PREMIER FIELD ENGINEER - Platforms / Active Directory Location - Vienna, VA Are you ready to be a rock star? Do you enjoy supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity. The Premier Field...
PREMIER FIELD ENGINEER - Platforms / Active Directory Job
Location: Vienna Virginia
Description: Microsoft is presently looking of PREMIER FIELD ENGINEER - Platforms / Active Directory Job right now, this vacancy will be placed in Virginia. Further informations about this vacancy opportunity kindly read the description below. Job Category: Customer Service & Support
Location: Vienna, VA, US
Job ID: 838475-112450
Division: Services & Support
PREMIER FIELD ENGINEER - Platforms / Active Directory
Location - Vienna, VA
Are you ready to be a rock star? Do you enjoy supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity.
The Premier Field Engineering team (PFE) provides technical support for Microsoft’s Premier customers world-wide through onsite and remote support services. As a part of the Customer Service and Support (CSS) organization, PFE partners with Commercial Technical Support (CTS) and Enterprise Services to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.
For this position the candi! date should have experience with Microsoft Windows Server 2008! and specifically with Active Directory. This position is intended to be on-site and dedicated to one customer, and travel requirements vary based upon customer/partner software development cycles and changing needs, and could be as much as 25%. The candidate should live within commutable distance of Vienna, VA or be willing to relocate. Remote candidates will not be considered.
Responsibilities include:
- Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
- Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
- Develop relationships with technical directors or lead architects for the technology you support resulting in more partic! ipation in planning and improved satisfaction in support consulting.
- Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
- Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission.
- Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.
- Execute formal post-mortem process on closure of critical issues.
- Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Required Skills and Experience:Experience with the following technologies:
- Windows 2008, Windows 2003
- Group Policy configuration and man! agement
- Microsoft Deployment Toolkit
- Practical experi! ence troubleshooting operating system performance problems
- Experience delivering and/or authoring technical training
- College degree, preferably in Computer Science. Will consider related equivalent experience.
- Ability to work independently with minimal management supervision
- Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.
Pluses:
- Up to date with Windows 8
- Knowledge of Advanced Group Policy Management
- Experience with Security Compliance Manager
- Experience with Client Logon Troubleshooting
- Experience with network captures and network troubleshooting
- In-depth knowledge on Windows Server 2000/2003/2008
- PowerShell V2 skills including scripting
- Experience with DNS, DHCP and other related areas
- Knowledge of Microsoft! Deployment Toolkit
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
SS: MCSS
PFE
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Microsoft.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sun, 06 Oct 2013 07:43:37 GMT
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