Locally Remote within Washington DC Metro area (must live in one of these states: Virginia, Maryland or District of Columbia)
Due to the needed security clearance, US Citizenship (or) Green Card Holder with at least 3 years U.S. Residency after getting the green card required.
- Respond to consumer phone call and email related to vehicle safety recalls, publications and other matters. Log calls and emails into ticketing system.
- Perform accurate data entry of vehicle safety complaints into database.
Qualifications
- High School Diploma. Some college preferred.
- 2 to 3 years Contact Center Customer Service experience.
- Strong computer and data entry skills.
- Strong analytical ability to resolve complex customer inquiries.
- Excellent verbal and written communications.
- Must be able to must obtain and maintain Public Trust security clearance.
Shift may be varied based on call volumes and staffing availability.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Due to the needed security clearance, either U.S. Citizenship or Green card status is required. Are you U.S. Citizen or Green card holder?
- The Remote option is only for residents who live in DMV metro area (that is in Washington, DC, Virginia or Maryland). Are you living in one of these three locations?
Work Location: Remote
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