- Perform all check-in and check-out tasks
- Answer the phone and possess excellent phone etiquette
- Manage online, phone and walk-in reservations
- Maintain a friendly, cheerful and courteous demeanor at all times
- Welcome guests upon their arrival and assign rooms
- Inform guests about payment methods, take payment and post charges to appropriate accounts
- Anticipate and address guest's needs
- Respond to guest’s complaints in a timely and professional manner
- Provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- General bookkeeping to maintain accurate hotel records
- Weekend availability is a MUST
Job Types: Full-time, Part-time
Pay: $17.00 - $18.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Overnight shift
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Los Angeles, CA 90005: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
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