Service Desk Analyst - Blacksburg, VA.
Location: Radford Virginia
Description: Deloitte is currently interviewing Service Desk Analyst - Blacksburg, VA. right now, this position will be placed in Virginia. For complete informations about this position opportunity please give attention to these descriptions. Deloitte Consulting LLP
Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, t! echnology, and human capital advisory services. The consulting practice is built around integrated core capabilities - people, process and technology and industry expertise - the capabilities needed to help clients to tackle their most complex challenges
Federal Practice - Deloitte Consulting LLP
Deloitte Consulting's dynamic Federal Practice based in Washington D.C. and the surrounding Metropolitan area has opportunities for you to become part of their high-quality team that delivers innovative solutions to key Federal clients in financial management, business process improvement, strategy and operations, information systems development, package implementation, enterprise transformation, business process and applications outsourcing, and a full range of human capital advisory services.
Job Title: Service Desk Analyst
Job Description:
As part of the Enterprise Services Division - Service Desk, incumbent will be responsible fo! r:
Fielding user communication, creating and document! ing tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Incumbent is responsible to abide by standard Service Desk policy and process, including shift scheduling and performance metrics.
Incumbent will receive initial 4 weeks of training Monday through Friday, 0800-1630.
After training is complete, incumbent will be expected to move to 2nd (1230-2300) or 3rd shift (2230-0900).
These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request.
Required Skills:
Familiarity with Information Technology Infrastructure Library (ITIL) Founda! tion, MS Office Suite, use of help desk/trouble ticketing software (prior use of Remedy preferred).
New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 60-90 days of hire date.
Desired Skills:
New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 60-90 days of hire date.
Job Location:
- Must be willing to commute daily or relocate at your own expense to the Blacksburg/Radford, VA. area.
- Applicants should be eligible to obtain and hold an active U.S. Government Clearance, Secret Clearance preferred.
At Del! oitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you’ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients’ will be heard.
Visit www.deloitte.com/us/careers to learn more about our culture, benefits and opportunities.
About Deloitte
As used in this document, “Deloitte†means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/ about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportun! ity employers.
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This position starts available on: Thu, 08 Aug 2013 07:59:10 GMT