As a Client Services Coordinator, you will be responsible for working closely with clients on the phone and in person. You will schedule appointments, manage the office calendar, and handle other client-related work. Strong communication skills and providing a positive client experience are essential to this role.
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The Client Services Coordinator provides regional client support via telephone and other communication channels for multiple Accounts. This position is located in New York.
ESSENTIAL FUNCTIONS:
Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, status updates, verification of documents.
- Consistently following up with existing accounts, via phone and email
- Consistently following up with potential clients, via phone and email
- Communicating effectively with account managers and assisting account managers with daily operations
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails
- Perform tasks associated with the daily operations such as quoting proper service times, effective problem solving, tracking shipments, documenting accounts, performing new tasks as needed.
- Provide customers with accurate information regarding service and service requirements.
- Communicate with outside agencies, using research, and using tools provided to give clients an exceptional customer service experience.
Requirements
- High school diploma or equivalent
- Ability to perform basic mathematics functions, and calculate service times based on business day calendar
- Must be proficient in computer skills, including Microsoft Office and Excel.
- Must be able to read and interpret documents.
- Strong reading, writing, and verbal communication skills are required.
- Must be able to communicate with clients effectively, potential clients, and colleagues.
- Ability to prioritize assignments and work in order of urgency and sensitivity.
- Must be friendly.
- Must be a team player.
WORK HOURS:
The work schedule is Monday through Friday, 9AM to 3PM
Benefits
Compensation: $32.80 - $37.50 (hourly)
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