Customer Operations Specialist - UPS Freight
Location: Richmond Virginia
Description: UPS is looking of Customer Operations Specialist - UPS Freight right now, this position will be placed in Virginia. Further informations about this position opportunity kindly see the descriptions. DETAILS:
Requisition #: 271251138
Job Category: Sales
Operation: Sales - Asset Lite Richmond General Office
Job Group: SIP Specialist
Job Grade: E02
Job Code: ISAM
Relocation Assist Available: No
Location: RICHMOND, VA 23224 - UPS Freight Corporate Offices
JOB DESCRIPTION:
Job Summary
The Inside Sales Account Manager Specialist conducts sales calls to existing and potential customers to maintain and grow freight c! ustomer business and revenue. This position builds and maintai! ns customer relationships and also seeks to develop new business opportunities for providing customer solutions and services. He/she submits requests to the Pricing department and negotiates rates to obtain new accounts.
The primary focus of this position is to contact a targeted list of customers to promote interest in UPS services. The Inside Sales Account Manager Specialist asks focused questions about the customer’s freight and ground shipping needs and also obtains information to update the customer’s account records. This individual analyzes historic shipping trends and works the sales funnel to obtain customer commitments. This position prospects for new customer opportunities by following up on leads from other departments and by working with external sales representatives. The Inside Sales Account Manager Specialist probes existing accounts to identify potential within other departments and promotes service offerings that match customer needs.
! Other Duties
Determine customer discount percentages and services
Complete and submit customer pricing requests for internal review
Conduct pricing negotiations
Review agreements, terms, charges and discounts with customers
Conduct customer follow-up calls after shipments and maintain regular customer contact
Respond to and resolve customer issues and concerns
Participate in Inside Sales special projects
Preferred Competencies
Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions
Applies knowledge of freight structure and operations to resolve problems, make decisions and achieve business objectives
Builds business partnerships and develops key customer relationships to maximize account profitability.
Understands the customer’s business and aligns account strategies to customer goals!
Conducts competitive analysis of competitor’s offerings and! strategies, and maintains awareness of competitive environment
Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/ potential customers
Negotiates with others by identifying desired outcomes, organizational priorities, and appropriate strategies and concessions. Asks pertinent questions, considers alternatives, persuades others, and bargains for win-win solutions
Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information
BASIC QUALIFICATIONS:
Must be authorized to work in the U.S. for this employer.
Must be willing to work in the same geographic location as the job or willing to relocate yourself there.
College Degree or equivalent is preferred.
! OTHER CRITERIA:
Employer will not sponsor visas for position.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to UPS.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 02 Jan 2014 18:56:16 GMT
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