POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.
PRINCIPAL RESPONSIBILITIES:
- Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
- Completes system assigned tasks within the designated timeframes.
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Reconciles and applies customer payments posted on account.- Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
- Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
- Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
- Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
- Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
- Accurately and concisely documents actions taken on assigned accounts with the system application.
- Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.
- Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
- Performs other job-related duties as assigned or apparent
PREFERRED QUALIFICATIONS:
- High School diploma or GED
- A thorough knowledge and understanding of collections transactions and processes.
MINIMUM QUALIFICATIONS:
- 2 years of collections or relevant experience required.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
